Tuesday of last week we drove to North Raleigh to pick up Bobby's new wheelchair and receive instructions on how to operate both it and its accessories. It was more than a little overwhelming for both of us. I think the mechanic was surprised and disappointed/concerned that we weren't thrilled (these chairs are non-refundable). It's a lot to take in. This chair is not identical to what the sales rep brought to the house. Two inches here and two inches there make a world of difference. The chair we received has a head rest, which presents a small challenge in our morning routine and trying to get him buckled in the van, but nothing I can't live with. We hope to meet with the van company today to start overcoming the biggest hurdle...whether or not this chair is too tall/too long for him to drive. Every time you get a new power chair the van and the chair have to be modified slightly, but this one is so drastically different there's a good possibility it will be equ...