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Hancocks update

After filing an on-line complaint with Hancocks, the Raleigh store manager called today to see what they could do to make things right. When I told her I thought $10 of store credit would cover the damaged material, she said she'd call headquarters and call me back. They would replace the fabric if I brought it back in. Ummm, what part of "it's already been cut" did she not understand? And $10 is not worth driving back to Raleigh for this week. But I was happy for the prompt response, and she did tell me that they've hired three new employees this month. But I don't think I'll go back there for fabric. Their sewing machine attachments and such are great and they've always been helpful in that area, but I don't have the patience, time, or money to waste on something like that again. Anyhooo, just wanted you to know that their customer service does respond!

Comments

sara said…
That was nice that they called. I was thinking it was maybe someone new. Dave's Grandma has shopped there for years and loves it. Just sorry it happened to you!

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